Looking before they leap

Most retailers and buyers approach a purchase with the best of intentions.  But let's face it: Glitch happens.  If a company sells a product with a warranty, consumers need up-front access to information about what the seller will do if things go south later.  That’s the thinking behind the FTC’s Rule about the Pre-Sale Availability of Written Warranty Terms.

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Cha-ching in the holidays at your business

Your customers are counting down the days before the holiday shopping season begins.  As your staff prepares for the retail onslaught, the FTC has tips to help ensure that Black Friday and Cyber Monday aren’t followed by Consumer Complaint Tuesday and Law Enforcement Wednesday.

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After the cameras stop rolling

Every so often, the FTC announces a law enforcement sweep targeting a particular kind of deceptive practice.  Sometimes there’s a press conference featuring federal agencies and state AGs.  Blue suits and official seals abound.  A typical headline:  “More Than 70 Actions Brought By FTC and Its Law Enforcement Partners.”  But do you ever wonder what happens after the cameras stop rolling?

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An environmental "multi-vitamin" for engines? FTC finds ad claim hard to swallow

Green Foot Global said its EnviroTabs fuel additive was “the world’s 1st multi-vitamin for your engine.”  A lawsuit filed by the FTC suggests that one primary nutrient in the environmental “multi-vitamin” was Vitamin D — for Deception.

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Combating "cramouflage": What businesses can learn from the FTC's latest mobile case

Call it "cramouflage" — unauthorized (and unexplained) charges that show up on people's mobile phone bills.  Regardless of whether consumers use cell phones, land lines, or two cans tied together with string, it’s illegal to bill them without their express consent.  That’s always been the law.  It’s the law now.  And we’ll go out on a limb and predict it’ll always be the law.  A settlement involving "cramouflage" charges is the FT

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