When the topic turns to debt collection, some people assume the only thing that changes hands is money. But there’s another important consideration: the life cycle of consumer information as it flows through the debt collection process. That's the subject of Life of a Debt: Data Integrity in Debt Collection, a June 6, 2013, roundtable co-hosted by the FTC and the Consumer Financial Protection Bureau (CFPB).
Law enforcers hate ‘em, legitimate businesses hate ‘em, and consumers — well, they really hate ‘em: unauthorized charges that show up on people’s cell phone bills. It’s called mobile cramming and The Good Guys are united in finding answers to the problem.
A lot has been happening on the COPPA front. A few years ago, the FTC announced it was taking a fresh look at the Children's Online Privacy Protection Rule to make sure it was keeping up with the times. Hundreds attended a national workshop to offer their candid assessment of what could be done to improve the Rule. Then came more than 400 written comments from consumer groups, industry, educators, and parents. You suggested sensible steps to keep Moms and Dads in the driver's seat about the information companies collect from their kids online while also strea
The FTC is always working to know more about the types of fraud being committed and who spends money on them. Periodically, we survey consumers and ask them to share details about their recent marketplace experiences and a bit about themselves. Our most recent survey found that nearly 11% of U.S. adults — an estimated 25.6 million people — paid for fraudulent products and services in 2011.
We can’t figure out why Hollywood hasn’t returned our call, but here's a great idea for an action movie. FTC attorneys go to court to stop a company from illegally billing people for text message-based subscription services they never asked for and didn’t authorize. We even have a can’t-miss title: Crambo.