Consumer complaints about robocalls have multiplied. New technologies make it cheaper to send pre-recorded messages and con artists have gotten trickier about obscuring the origin of their calls. But businesses shouldn’t be tempted to take telemarketing short-cuts because the FTC is cracking down on illegal robocalls.
Never underestimate the creativity of marketers attempting to separate cash-strapped consumers from their last dollar. And never underestimate the FTC’s resolve to protect people from deception in tough economic times. Those are just two points to take from recent FTC law enforcement actions.
Unless you’re playing Scrabble and use QI or ZA on a triple letter square, two-letter words usually don’t count for much. A consumer perception study released by the FTC suggests that two common two-letter words often used in ads may not have the effect of qualifying product claims that some marketers and copywriters think they have. Any guess what those words are?