Legal Resources

Consumer Sentinel Network Data Book (2012)

February 26, 2013

Report analyzing consumer complaints received by the FTC in 2012, including a list of the Top 10 Consumer Complaints and complaint data by state and metropolitan area

Best Practices for Business: Protecting Personal Information and Fighting Fraud with the Red Flags Rule

April 29, 2009

Series of workshops that focused on how businesses can better secure personal information, implement best practices for developing an appropriate data security program, and respond to data breaches and other privacy and security threats.

The Rebate Debate

April 27, 2007

Workshop that provided an opportunity to discuss consumers' perspectives on rebates and challenges businesses face when they offer rebates. Explored "best practices" in the offering and fulfillment of rebates.