Legal Resources

Senior Identity Theft: A Problem in this Day and Age

May 26, 2013

National forum to explore how ID theft affects older Americans, including discussions of medical identity theft, tax- and government benefits-related ID theft, and the special issues facing consumers who live in assisted living or nursing homes

Consumer Sentinel Network Data Book (2012)

February 26, 2013

Report analyzing consumer complaints received by the FTC in 2012, including a list of the Top 10 Consumer Complaints and complaint data by state and metropolitan area

The Structure and Practices of the Debt Buying Industry

January 30, 2013

The first empirical study of debt buyers, companies in the business of buying consumer debts and trying to collect on them

In Short: Advertising & Privacy Disclosures in a Digital World

May 30, 2012

Following up on the FTC's 2000 "Dot Com Disclosures" publication, a national workshop to consider the need for new guidance concerning effecting advertising and privacy disclosures in online and mobile environments

Paper, Plastic . . . or Mobile

April 26, 2012

FTC workshop to examine the use of mobile payments in the marketplace and how this emerging technology impacts consumers

Protecting Consumer Privacy in an Era of Rapid Change: Recommendations for Businesses and Policymakers

March 26, 2012

FTC report calling for privacy by design, simplified choices for businesses and consumers, and greater transparency about information collection and use

Fair Debt Collection Practices Act Annual Report - 2011

March 22, 2011

Report to Congress summarizing the administrative and enforcement actions taken in 2010 under the Fair Debt Collection Practices Act aiming to curtail abusive, deceptive, and unfair debt collection practices in the marketplace.

Protecting Consumers in Debt Collection Litigation and Arbitration: A Roundtable Discussion

December 4, 2009

Series of roundtables to examine consumer protection issues in debt collection proceedings against consumers.

Best Practices for Business: Protecting Personal Information and Fighting Fraud with the Red Flags Rule

April 29, 2009

Series of workshops that focused on how businesses can better secure personal information, implement best practices for developing an appropriate data security program, and respond to data breaches and other privacy and security threats.

Consumer Protection & the Debt Settlement Industry

September 25, 2008

Workshop exploring the growth of the for-profit debt settlement industry and analyzing how its model is affecting consumers and businesses.

Pay On The Go: Consumers and Contactless Payment

July 24, 2008

Town Hall meeting exploring the growth of contactless payment systems and their implications for consumer protection policy. This meeting built on a 2006 hearing which examined technological and business developments expected to shape consumers' experiences over the next ten years.

Collecting Consumer Debts: The Challenges of Change

October 10, 2007

Workshop to explore changes in the debt collection industry and examine their impact on consumers and businesses, including the effects of technological, economic, and legal changes on the debt collection industry and whether the law has kept pace with the developments.

Protecting Consumers in the New Mortgage Marketplace

May 24, 2006

Workshop exploring consumer protection issues arising from the emergence of "nontraditional" or "alternative" mortgage products in the United States residential mortgage marketplace.

Get Noticed: Effective Financial Privacy Notices - An Interagency Public Workshop

December 4, 2001

Workshop about Gramm Leach Bliley Act privacy notices. Focused on identifying successful notices, strategies for communicating complex information, industry self-regulatory efforts and consumer and business education.

Franchise and Business Opportunity Program Review 1993-2000

June 1, 2001

Review of complaint data, law enforcement, and consumer education with regards to the Franchise and Business Opportunity Program.

Electronic Signatures in Global and National Commerce Workshop

April 3, 2001

Workshop gathering information to report to Congress on the benefits and burdens of a section of the Electronic Signatures in Global and National Commerce Act that authorizes use of an electronic record to send legally required information to consumers under certain circumstances.

Predatory Lending Forum

April 3, 2001

Forum convened consumer advocates, bankers, state and federal regulators, and New York homeowners and senior citizens to explore legislative, legal and community-based initiatives to combat predatory lending.